PDP Training

Dealing with Access Requests

Dealing effectively with requests for access to personal data under the Data Protection Acts remains a significant management challenge for many organisations.   Requests can come from customers, employees, complainants and others. In Ireland, individuals’ awareness of their information rights, as well as their expectations of access, has reached an unprecedented level.  Responding to Access Requests is a drain on staff time and budgets.

Additionally, there has been an increase in the number of complaints to the Data Protection Commissioner about the failure of organisations to deal with Access Requests appropriately.

This practical training course looks at the process of handling and responding to Access Requests, including:

• understanding the rights of individuals to gain access to information held by organisations
• the formalities for making a request, including determining whether a valid request has been made
• how to liaise with the requester to clarify the request if necessary
• the fees and time limits
• analysing whether paper records fall within the law
• tips for the conduct of searches for personal data - setting parameters and collating the results
• establishing whether the retrieved information is ‘personal data’ within the meaning of the Data Protection Acts
• dealing with third party data
• applying exemptions which may allow the organisation to withhold certain information
• handling requests from other persons - e.g. solicitors, financial advisors, public representatives or parents
• presenting the response to the applicant, including how to redact documents
• managing dissatisfied requesters
• guidance from the Data Protection Commissioner and the Article 29 Working Party
• how to deal with complaints from requesters and investigations by the Commissioner’s Office
• staff awareness and training

Participants will work through the Commissioner's guidance and a number of practical scenarios with expert guidance from one of the leading experts on managing Access Requests. 

There will be plenty of opportunity for questions at the Training course.

Paul specialises in all aspects of data protection law including data protection compliance issues, dealing with access requests, data security breach issues, Data Protection Commissioner audits and investigations, marketing obligations, data protection notices and contractual provisions, international data transfers and registration obligations.

Dates and locations:

Who should attend this Training course:

Data Protection Officers, Information Officers, Privacy Officers, Compliance Officers, Information and Commercial lawyers (in-house and private practice), Office Managers, Human Resources Officers, Records Managers, and others.

Venues: 

To be confirmed 14 days before the course date

Timing: 

Short Day – 10am to 4pm, lunch included

Fees:

€545

Discount:

15% discount for second delegate
20% discount for third and subsequent delegates
( discounts apply to delegates booked at the same time, on the same course, and from the same organisation )

Miscellaneous:

This course can be used to qualify for 5 CPD hours

Our training courses are designed to meet delegates’ requirements for focused practical instruction on how to deal with the compliance needs of organisations.

PDP’s trainers are not only experts in their field, but also are excellent at training.  All our sessions are interactive, and questions and discussion are welcome.

How to register
 

Fill out the online booking form

Download the PDP Training Courses Catalogue & Booking Form ( PDF )

Call the PDP booking line at +353 (0)1 657 1479

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