PDP Training

Handling Access Requests

Dealing effectively with Access Requests remains a management challenge for many organisations.  Requests can come from customers, employees, complainants and others.  The quantities of information typically held on individuals are increasing to vast proportions, sometimes as an unintended consequence of technological advances.

In Ireland, individuals' awareness of their information rights, as well as their expectations of access, has reached an unprecedented level.  Responding to Access Requests remains an all-too-frequent drain on staff time and budgets.

This Training course examines the principal stages of managing the process by reference to appropriate materials and using scenarios based on real cases.  It includes:

• determining whether a valid request has been made under the Data Protection Acts 1988 & 2003
• liaising with the applicant to clarify the request
• analysing whether particular manual (paper) records fall within the law
• setting parameters for the search for information and collating the results
• establishing whether the retrieved information is personal data
• dealing with third party data
• applying the relevant exemptions
• presenting the response to the applicant
• managing dissatisfied recipients
• guidance from the Data Protection Commissioner's Office
• how to deal with an investigation by the Commissioner's Office
• staff awareness and training

Participants in this 'Handling Access Requests' Training course will acquire the knowledge necessary to effectively manage the Access Request process in their organisation and to instigate a process for dealing with such requests.

Participants will work through the Commissioner's guidance and a number of practical scenarios with expert guidance from one of the leading experts on managing Access Requests.  Participants will also be encouraged to discuss any requests that they have dealt with and to share ideas and knowledge with other participants.

Course content:

An examination of the practical and most cost-effective methods of dealing with Access Requests including:

• building blocks for establishing your own systems to deal with SARs
• what types of information must be disclosed
• how and when to withhold information
• dealing with information relating to third parties
• the practical distinction between paper-based and electronic information
• what to do about information held by outsourcing companies, e.g. payroll providers and call centres
• freedom of information interface
• managing the complaints process

Participants may already be dealing with requests and want to review their handling or may never have dealt with requests and want to develop processes.  The 'Handling Access Requests' training course is designed to provide guidance to both.

There will be plenty of opportunity for questions at the Training course.

Paul advises on all aspects of data protection law including data protection obligations and compliance issues, enforcement issues dealing with subject access requests, data security issues, Data Protection Commissioner audits and investigations, marketing obligations, data protection notices and contractual provisions, international data transfers and registration obligations.

Dates and locations:

Who should attend this Training course:

Compliance Officers and Assistants, Office Managers and Administrative Staff, Human Resources Managers and Assistants, Records Managers, Archivists, Information Managers and others

Venues: 

To be confirmed 14 days before the course date

Timing: 

Short Day – 10am to 4pm, lunch included

Fees:

€545

Discount:

There is a 15% discount for the second delegate and a 20% discount for the third and subsequent delegates

Miscellaneous:

This course can be used to qualify for 5 CPD hours

Our training courses are designed to meet delegates’ requirements for focused practical instruction on how to deal with the compliance needs of organisations.

PDP’s trainers are not only experts in their field, but also are excellent at training.  All our sessions are interactive, and questions and discussion are welcome.

How to register
 

Fill out the online booking form

Download the PDP Training Courses Catalogue & Booking Form ( PDF )

Call the PDP booking line at +353 (0)1 657 1479

You are here  >>  home  >>  training  >>  handling access requests