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Handling Access Requests


This course is available by: eLearning, Virtual-LIVE and Classroom



PDP’s eLearning courses are facilitated via a dedicated learning platform using videos, supplementary documentation and multiple choice self-assessment questions. The content can be viewed at any time allowing delegates to train around other commitments. Find out more on PDP’s eLearning courses.

Virtual-LIVE (WEBEX)

For those who prefer undertaking LIVE training remotely, PDP’s virtual courses allow delegates to interact directly with the trainer and to participate in group activities, mirroring the typical structure of Classroom sessions.
Virtual Training Courses


This course can be attended on an in-person basis at dedicated training venues (the yellow box below lists the upcoming dates and cities). There are ample opportunities to network with other delegates during coffee breaks and at the sit-down lunch.
Classroom Training Courses















Handling Access Requests


Course Overview:

Dealing effectively with requests for access to personal data remains a significant management challenge for many organisations. Requests can come from customers, employees, complainants and others. In Ireland, individuals’ awareness of their information rights, as well as their expectations of access, has reached an unprecedented level. Responding to Access Requests is a drain on staff time and budgets.

Additionally, there has been an increase in the number of complaints to the Data Protection Commission about the failure of organisations to deal with Access Requests appropriately.

This practical training course, which is fully up to date with the requirements of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, looks at the process of handling and responding to Access Requests, including:

  • understanding the rights of individuals to gain access to information held by organisations
  • the formalities for making a request, including determining whether a valid request has been made
  • how to liaise with the requester to clarify the request if necessary
  • the fees and time limits
  • analysing whether paper records fall within the law
  • tips for the conduct of searches for personal data - setting parameters and collating the results
  • establishing whether the retrieved information is 'personal data'
  • dealing with third party data
  • applying exemptions which may allow the organisation to withhold certain information
  • handling requests from other persons - e.g. solicitors, financial advisors, public representatives or parents
  • presenting the response to the applicant, including how to redact documents
  • managing dissatisfied requesters
  • guidance from the Data Protection Commission and the European Data Protection Board
  • how to deal with complaints from requesters and investigations by the Commissioner’s Office
  • staff awareness and training

Participants in this training course will acquire the knowledge necessary to effectively manage Access Requests in their organisation and to instigate a process for dealing with such requests.

Participants will work through the Commissioner's guidance and a number of practical scenarios with expert guidance from one of the leading experts on managing Access Requests.

There will be plenty of opportunity for questions at the Training course.

Attendance on this course can be used as credit towards gaining the Practitioner Certificate in Data Protection.

Course Trainer

Olivia Whitcroft, Solicitor

Olivia Whitcroft,

Trainer's biography
and other courses
by this Trainer


Paul Lavery,
McCann FitzGerald

Trainer's biography
and other courses
by this Trainer

Course Information
Virtual-LIVEThursday, 07 March 2024
Dublin (Classroom)Thursday, 16 May 2024
Dublin (Classroom)Thursday, 26 September 2024
Virtual-LIVEThursday, 28 November 2024

Virtual-LIVE/Classroom - €495.00


eLearning - €395.00

Virtual-LIVE/Classroom - 10.00am to 4.00pm

eLearning - available immediately via dedicated online training platform

Discounts available:

- 10% discount for additional delegates for this course when booked together


- 20% discount for additional delegates booked together (up to 5)
- Group Licences available

Who should attend:
Data Protection Officers, Information Officers, Privacy Officers, Compliance Officers, Information and Commercial lawyers (in-house and private practice), Office Managers, Human Resources Officers, Records Managers, and others.


Practitioner Certificate in Data Protection (PC.dp.)


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Course Testimonials


“Having just completed  the eLearning Handling Subject Access Requests course, I found it particularly informative!”
Marcella O'Connell
Revenue Commissioners


“I found the eLearning course very useful and informative. The way the chapters was structured with an initial video followed with more in depth details was, I felt, very good and the short test helped to identify whether or not you had understood the chapter. Being able to complete the course at your own pace was beneficial to me.”
Stuart Skippings


“The eLearning SARs session was very informative. I enjoyed the course!”
Hannah Carter
MFG Motor Fuel Group


“The handbook enclosed within the course notes is very clear and informative”
Aisling Wright
Food Safety Authority of Ireland

“Excellent course”
Andy Conlon
Garda Ombudsman Commission

“I found the eLearning course enjoyable. I thought the way it was broken down with the videos per chapter was very good, and the information was clear. The test per chapter was also good, it ensured that I had interpreted the material correctly.”
Jacinta St.Ledger
Revenue Commissioners

“Very informative and practical”
Aine Cadogan

“A very good course”
Colm O’Leary
The Teaching Council


“The trainer’s ability in dealing with questions was excellent”
Emma DeBruyn
Dublin Simon


“Very informative and relevant”
Frank Kelly
Bank of Ireland


“The practical examples were very useful. The course was very easy to follow.”
Angelika Maj
Sanef its operations Ireland

“Very interactive. Good examples.”
Noela McHenry
Irish Water

Diarmuid Curran
Icon Plc

“I thought the eLearning course was very good and the content was useful to me. The presenter was excellent, I thought her delivery was spot on. I think having the option to do the course at your own pace was great as I completed it over a few days.”
Ann O’Conner
Revenue Commissioners


“Excellent tutor. Well delivered course.”
Miriam Hall
PRA Management Services


Grainne Nic Dhonnacha
Department of Public Expenditure and Reform

“Tutor was excellent. Course well delivered.”
Margaret Healey
Garda Vetting Unit