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Handling Access Requests

4 Hours CPD  


Courses take place in:

Dublin, Brussels & London

This course can be taken on an eLearning basis

The eLearning version of this course is facilitated via a dedicated 'on-demand' online learning platform utilising videos, supplementary documentation and self-assessment questions. To place a booking, select the 'eLearning' option from the 'Make a Booking' Button



Dealing effectively with requests for access to personal data remains a significant management challenge for many organisations. Requests can come from customers, employees, complainants and others. In Ireland, individuals’ awareness of their information rights, as well as their expectations of access, has reached an unprecedented level. Responding to Access Requests is a drain on staff time and budgets.

Additionally, there has been an increase in the number of complaints to the Data Protection Commission about the failure of organisations to deal with Access Requests appropriately.

This practical training course, which is fully up to date with the requirements of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, looks at the process of handling and responding to Access Requests, including:

  • understanding the rights of individuals to gain access to information held by organisations
  • the formalities for making a request, including determining whether a valid request has been made
  • how to liaise with the requester to clarify the request if necessary
  • the fees and time limits
  • analysing whether paper records fall within the law
  • tips for the conduct of searches for personal data - setting parameters and collating the results
  • establishing whether the retrieved information is 'personal data'
  • dealing with third party data
  • applying exemptions which may allow the organisation to withhold certain information
  • handling requests from other persons - e.g. solicitors, financial advisors, public representatives or parents
  • presenting the response to the applicant, including how to redact documents
  • managing dissatisfied requesters
  • guidance from the Data Protection Commission and the European Data Protection Board
  • how to deal with complaints from requesters and investigations by the Commissioner’s Office
  • staff awareness and training

Participants in this training course will acquire the knowledge necessary to effectively manage Access Requests in their organisation and to instigate a process for dealing with such requests.

Participants will work through the Commissioner's guidance and a number of practical scenarios with expert guidance from one of the leading experts on managing Access Requests.

There will be plenty of opportunity for questions at the Training course.

Attendance on this course can be used as credit towards gaining the Practitioner Certificate in Data Protection.

Course Trainer


Paul Lavery,
McCann FitzGerald

Trainer's biography
and other courses
by this Trainer

Course Information
DublinThursday, 16 September 2021
DublinThursday, 18 November 2021

Classroom - 10.00am to 4.00pm (lunch included)


eLearning - delivered via dedicated online platform

€495 (Classroom) OR €395 (eLearning)

- 10% discount for additional delegates for this course when booked together


- 20% discount for additional delegates booked together (up to 5)
- Group Licences available

Who should attend:
Data Protection Officers, Information Officers, Privacy Officers, Compliance Officers, Information and Commercial lawyers (in-house and private practice), Office Managers, Human Resources Officers, Records Managers, and others.


Practitioner Certificate in Data Protection


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Course Testimonials


“Having just completed  the eLearning Handling Subject Access Requests course, I found it particularly informative!”
Marcella O'Connell
Revenue Commissioners


“I found the eLearning course very useful and informative. The way the chapters was structured with an initial video followed with more in depth details was, I felt, very good and the short test helped to identify whether or not you had understood the chapter. Being able to complete the course at your own pace was beneficial to me.”
Stuart Skippings


“The eLearning SARs session was very informative. I enjoyed the course!”
Hannah Carter
MFG Motor Fuel Group


“The handbook enclosed within the course notes is very clear and informative”
Aisling Wright
Food Safety Authority of Ireland

“Excellent course”
Andy Conlon
Garda Ombudsman Commission

“Very informative and practical”
Aine Cadogan

“A very good course”
Colm O’Leary
The Teaching Council


“The trainer’s ability in dealing with questions was excellent”
Emma DeBruyn
Dublin Simon


“Very informative and relevant”
Frank Kelly
Bank of Ireland


“The practical examples were very useful. The course was very easy to follow.”
Angelika Maj
Sanef its operations Ireland

“Very interactive. Good examples.”
Noela McHenry
Irish Water

Diarmuid Curran
Icon Plc

“Excellent tutor. Well delivered course.”
Miriam Hall
PRA Management Services


Grainne Nic Dhonnacha
Department of Public Expenditure and Reform

“Tutor was excellent. Course well delivered.”
Margaret Healey
Garda Vetting Unit